We shall comply with the relevant laws and regulations and other social norms of each country and region in which we conduct business.
We shall comply with contracts which are entered into in our business activities.
We shall engage in free competition and proper transactions and maintain fair and equitable relationships with all of our business partners.
We shall strive for stabilizing and maintaining social order and reject any connection with anti-social forces or individuals and organizations that threaten social order or safety.
We shall not offer, give or receive bribes or improper payments.
We shall properly handle and protect confidential information in business activities.
We shall respect the human rights of individuals and shall not engage in discrimination in any way.
We shall proactively promote environmental conservation.
We shall create comfortable and rewarding work environments.
We shall ensure safety as the basis of all our operations.
The Chilled & Frozen (C&F) Logistics Holdings Group's basic management policy is to "fulfill our corporate social responsibilities and become a logistics company supported by all stakeholders" and "be a logistics company where employees have hope for the future and can work with enthusiasm." By respecting the human rights of our stakeholders, which is also part of our corporate social responsibilities, the Group aims to support the lives of as many people as possible through its business activities. Moreover, we seek to continue to be a corporate entity where all employees, the foundation of our business activities, can have hopes and dreams for tomorrow.
This is our basic policy for respecting human rights, guiding the actions of our organization and individuals. Furthermore, it functions as the Group's superseding policy with regard to all documents and norms regarding respect for human rights in its business activities, and it applies to all Group officers and employees. We also commit to compliance with the relevant laws and regulations of each country and region in which we operate, and pursue ways to respect and prioritize international norms when these are more rigorous than the relevant laws and regulations. We support and respect the protection of all our stakeholders' human rights and expect our business partners to understand, support, and act in accordance with this policy, encouraging the respect of human rights.
We support international guidelines and activities such as the International Bill of Human Rights1 and the International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work2 , and respect the human rights and diversity of individuals based on culture, religion, custom, and history.
1 The International Bill of Human Rights consists of the Universal Declaration of Human Rights, which sets out in detail the fundamental civil, cultural, economic, political, and social rights that all peoples should enjoy, and the International Covenant on Economic, Social and Cultural Rights and the International Covenant on Civil and Political Rights, two documents that make the aforementioned rights legally binding commitments.
2 The Declaration on Fundamental Principles and Rights at Work sets out minimal requirements for protection of worker fundamental rights, including: the freedom of association and the effective recognition of the right to collective bargaining; the elimination of all forms of forced or compulsory labor; the effective abolition of child labor, and; the elimination of discrimination in respect of employment and occupation.
We shall not engage in discrimination or harassment of any person, in any way, with regard to race, ethnicity, nationality, religion, creed, place of origin, gender, age, disability, sexual orientation, gender identity, or others.
We shall not engage in any form of forced labor, child labor, or human trafficking, and we require that our business partners not engage in forced labor, child labor, or human trafficking.
The Group regards the safety and health of its employees as one of its most important management issues. We take action to prevent occupational accidents and provide a comfortable workplace environment where all employees can work in safety and good health.
As a corporate entity involved in the freight forwarding business, the Group's mission is to fulfill its social responsibility by transporting our customers' goods safely, quickly, and reliably without incident. We take ownership of the responsibility to ensure the safety of local communities and devote all our efforts to eliminating traffic accidents.
We respect fundamental rights related to labor, including the freedom of association and the right to collective bargaining.
We commit to compliance with all applicable laws and regulations regarding working hours and wages in the countries and regions in which we operate. We will strive to create an environment that enables more flexible work styles, including telecommuting. We will also work to prevent overwork by properly managing employee working hours and overtime hours and ensuring that appropriate working hours are observed. We will also strive to keep wage levels sufficient to provide our employees with a minimum standard of living.
When conducting business activities in areas inhabited by indigenous peoples or ethnic minorities, we shall recognize their unique cultures and histories and give consideration to the rights of indigenous peoples as stipulated by local laws and international standards.
To ensure that this policy is incorporated into and effectively implemented in our business activities, we will translate it into languages as appropriate for each country and region in which we operate and provide sufficient opportunities for raising awareness and education for all officers and employees. In addition, we will strive to raise awareness of respect for human rights through harassment prevention training and diversity training.
In order to prevent human rights violations, the Group has established internal reporting contact points both within the Group and externally. Upon receiving a report, the Group investigates the content of the report and, if a problem is identified, takes prompt action and corrective measures. In addition, a contact point has been established on the Group's corporate website allowing all stakeholders to submit any concern or complaint they may have. Any person submitting a report shall not be subject to disadvantageous treatment.
If it becomes clear that the Group has caused negative impact on human rights in our business activities or that we have been involved through business partners or other parties, we will work diligently to remedy the situation through dialogue and appropriate procedures.
We will disclose the progress and results of our own efforts to respect human rights via our corporate website and other channels. In addition, we will endeavor to engage in dialogue with relevant stakeholders in order to appropriately identify and respond to the impacts of human rights.
The mission of Chilled & Frozen (C&F) Logistics Holdings and its Group companies involved in the freight forwarding business is to fulfill its social responsibility by transporting our customers' goods safely, quickly, and reliably without incident.
Based on our management philosophy that "ensuring safety shall be the basis of all our operations," C&F Logistics Holdings and its Group companies shall make every effort to eliminate traffic accidents and occupational accidents. These not only cause personal, material, and emotional damage to the people involved and their families, but also reputational damage to customers and companies, endangering the companies' very existence.
The Safety Management Regulations, which call for the following actions, have been established to ensure the smooth implementation of the Basic Safety Policy by C&F Logistics Holdings and its Group companies.
The Chilled & Frozen (C&F) Logistics Holdings Group regards the safety and health of its employees as one of its most important management issues, and conducts its corporate activities in accordance with this policy, as follows.
As a logistics company focused on low-temperature logistics, the Chilled & Frozen (C&F) Logistics Holdings Group is able to do business thanks to the bounties provided by Earth, and we recognize that preserving the global environment in order to sustain our business activities is an important management issue for the Group.
In order to achieve the Group's vision "to become a logistics company supported by all stakeholders," which is stated in its basic management policies, we will fulfill our social responsibility as a logistics company for chilled and frozen food products by complying with various laws, regulations, and international agreements regarding environmental conservation, working to conserve the global environment, and contributing to the realization of a sustainable society.
Our top management, the final decision-makers for business execution in corporate management, shall take responsibility for climate-related issues based on the recognition that climate-related issues are important management issues, and shall develop and continuously and efficiently improve the environmental management system. In addition, the Board of Directors shall deliberate on and monitor important matters related to climate change.
We shall further promote joint delivery logistics, the foundation of the Group's business, to provide sustainable services by reducing the number of vehicles used for delivery and improving vehicle load efficiency.
We shall conduct environmentally responsible procurement in accordance with the Group's basic procurement policy.
We shall promote the introduction of low-carbon transportation methods and equipment with low environmental impact, striving to reduce greenhouse gas emissions.
We shall strive to prevent pollution of air, water and soil, and manage hazardous chemical substances appropriately.
We shall work to reduce energy use, make effective use of energy, and promote the introduction of renewable energy.
We shall strive to make effective use of resources necessary for our business activities, including water and raw materials.
We shall reduce waste and promote its effective use.
As a company that handles food, we recognize that biodiversity is essential, and we shall therefore work toward its conservation.
We shall strive to raise awareness of environmental issues by providing all officers and employees with environmental education opportunities aimed at preventing global warming and environmental pollution.
We shall strive to proactively disclose climate-related information. In addition, we shall endeavor to implement environmentally friendly initiatives through cooperation with a diverse set of stakeholders.
We shall fairly comply with the industry association agreements on climate change. Furthermore, we shall work to promote the climate change-related improvement activities of industry associations. Where necessary, we shall make recommendations to industry associations when our position is not aligned with the respective associations.
The Chilled & Frozen (C&F) Logistics Holdings Group has set forth "the realization of an integrated logistics and information company whose core-business is the low-temperature zone shipping and storage of food products in the globally developing market" as its ideal state, and recognizes that the social issues facing the world are important issues for the Group.
We believe that it is essential to make efforts throughout the entire supply chain to achieve the Sustainable Development Goals (SDGs) agreed upon by the international community in 2015 and will strive for fair, equitable, and responsible procurement in compliance with the relevant laws and regulations of each country and region in consideration of various social issues including human rights, labor, and the global environment. In addition, we will actively encourage all of our suppliers, both in Japan and overseas, to express their support for and understand this policy.
We shall conduct fair and equitable transactions in compliance with the laws and regulations of each country and region in which we operate, and shall take rigorous action to prevent any corrupt activities.
We shall contribute to the realization of a sustainable society through responsible procurement that takes human rights and the environment into consideration.
We shall strive to ensure the safety of transportation and rigorous occupational health and safety management, and conduct procurement in such a way as to make improvements to safety across the supply chain.
We shall conduct procurement activities that emphasize quality and information security based on an appropriate management system.
We shall strive to build relationships of mutual trust with our suppliers through proactive dialogue, and to engage in sustainable procurement throughout our supply chain.
In its basic management policies, the Chilled & Frozen (C&F) Logistics Holdings Group states that "by realizing added value related to logistics and further strengthening logistics quality, we will keep enhancing corporate value." To improve corporate quality, which is the foundation of logistics quality, we will work to prevent corruption and bribery, and promote management with full awareness of compliance and corporate governance. We will also comply with the relevant laws and regulations of each country and region in which we operate, and ensure that corporate ethics are thoroughly upheld.
We shall not provide, offer, promise, accept, or demand any form of bribe, directly or indirectly, from any person, nor shall we practice collusion or corruption with the same. We also shall not accept or offer entertainment, gifts, favors, or other benefits that exceed the bounds of socially accepted norms. Furthermore, we shall comply with the Antimonopoly Act and shall not engage in any transactions that use our dominant position to put others at an unfair disadvantage.
To ensure early detection and appropriate response to violations or potential violations of anti-corruption laws and regulations, we have established internal reporting contact points both within the Group and externally. Upon receiving a report, we investigate the content of the report and, if a problem is identified, take prompt action and corrective measures. Any person submitting a report shall not be subject to disadvantageous treatment.
In the event of a violation of this policy or the corruption-related laws and regulations of each country or region, we will take strict disciplinary and other action, as well as cooperate with investigations by the relevant authorities, in accordance with internal rules.
We shall have no involvement in any money laundering or the provision of benefits to anti-social organizations.
We shall strive to disseminate this policy to all of our officers and employees by providing education and training on anti-corruption including awareness of the whistleblowing system.
Under our internal control system, we shall accurately take records of accounting ledgers and others based on facts and properly retain and manage the related forms.
The Chilled & Frozen (C&F) Logistics Holdings Group believes that appropriately paying taxes plays an important role in economic and social development and that it will help the Group to become a "logistics company supported by all stakeholders." We shall pay our taxes appropriately and transparently in accordance with the tax laws and regulations of each country and region in which we operate, as well as the tax laws and regulations published by international organizations such as the OECD. In addition, we shall not apply tax treatment based on an interpretation that diverges from the law.
We shall respond appropriately to requests for information disclosure from tax authorities in each country and region.
We shall appropriately pay taxes in accordance with the laws and regulations of each country and region and shall not take unnecessary tax risks. In addition, we shall comply with the OECD Transfer Pricing Guidelines for cross-border transactions between our Group companies, and we shall appropriately set prices and pay taxes accordingly.
We shall apply the appropriate tax treatment in compliance with the tax laws and regulations of each country and region. We shall not apply tax treatment based on an interpretation that diverges from the law.
We shall not use tax havens for tax avoidance purposes.
Under the basic management policy of "By realizing added value related to logistics and further strengthening logistics quality, we will keep enhancing corporate value and become a logistics company that continues to make leaps forward," the Chilled & Frozen (C&F) Logistics Holdings Group provides customers with added value through logistics services with advanced temperature-management system, supports food safety and security through quality management based on the same thought, and contributes to the realization of a sustainable society.
-We implement quality management in compliance with relevant laws and regulations.
-We respond to requests from customers and society by building good relationships with all stakeholders and promoting the enhancement of logistics quality.
-We make sure to store customers' goods under specified temperature, quantity and date control, and transport and deliver them to destinations under strict temperature control.
-We strive to nurture logistics specialists by proactively promoting education for the improvement of logistics quality and act in accordance with rules.
-We implement appropriate management to support food safety and realize a safe and secure supply chain.
-We promote continuous improvement of logistics quality by effective activities through quality management based on the same thought and strive to reduce waste in logistics operations.
-We strive to build next-generation logistics through digital transformation and provide customers with added-value logistics services.
The Chilled & Frozen (C&F) Logistics Holdings Group understands the importance of information security and stipulates the following policy on information security in order to protect information assets from threats such as incidents, disasters, and crimes as well as meet the trust placed in us by business partners and society. Hereby, we make sure that all officers and employees thoroughly abide by this policy.
Our management strives for improvement and advancement of information security organizationally and continuously.
We develop the management system to maintain and improve information security and stipulate rules and regulations on information security management.
Our employees strive to acquire the knowledge required for information security to execute strict information security measures.
We comply with laws, regulations, rules, norms, and contractual obligations related to information security and meet the expectations of society.
In the case of breach of laws or regulations, breach of contract, or incidents related to information security, we take appropriate responses and strive to prevent recurrence.
The Chilled & Frozen (C&F) Logistics Holdings Group understands that personal growth is the growth of a company, and each employee thinks for himself, challenges new reforms based on environmental changes, and develops professional personnel who can provide the best service in the field of responsibility.
The Chilled & Frozen (C&F) Logistics Holdings Group provides a workplace environment in which each employee can maximize their aptitude and capabilities with a sense of pride and mission to "support society through logistics." In addition, we respect the diversity of each person and create a comfortable and worthwhile workplace environment for everyone.
